It may feel like there is lots to do, but we promise it is not too much! Below is a checklist of all the items you should "check off your list" before launching your program. Work with your dedicated Customer Success Manager if you are stuck or need guidance!
1. Onboarding & Training
Owner: Together
(Meeting) Intros & Goals Meeting
Introduction to your Implementation Manager (IM)
Discuss Goals, Key Dates, Milestones, and other technical requirements to kick off the program
(Meeting - Enterprise Only) Admin Training of Together Software
Your IM will walk through a 60-minute online training session to train admins to use the tool. At the end of this session, admins will have access to their paid Together account and be equipped with tools and resources to begin building the mentorship program
2. Integrations
Owner: Your IT team
Within the platform, your team will be able to configure all of your eligible integrations under Settings > Integrations:
You may invite your IT Team by clicking on the Invite IT Admins button on this page to assist with the setup.
Allowlist Together Emails
3. Building Your Program
Owner: You & Your Admin Team
Congrats! You now have the tools to begin building your first mentorship program on Together. The platform is self-serve and user-friendly. Follow the Launch Wizard by completing each task and pressing NEXT at the bottom right corner.
For step-by-step guides to build and launch each of our program types, check out our playlist!
Each program type generally consists of these steps:
Create the Program
Program Name
Program Description
Program Banner
Configure your Questionnaire & Matching Algorithm
Review Questionnaire Template & Questions
Customize the Questionnaire with organization-specific answers
Review Algorithm
Add/Remove Additional Matching Rules
Refine Program Access Settings
Configure program access settings/permissions
Customize Emails, Sessions & Resources
Review All Email templates; make any changes
Review Resources; add & make any changes
Review Session Agendas; add & make any changes
Finalize Program Settings
Confirm Matching Process
Choose Program Ending (if applicable)
Time to Meet
If you are reading this, you've completed Together onboarding and have built out your first program. Reach out to your Together Implementation Manager to review your program with you and to get ready to launch registration!
4. Begin User Testing
Owner: Both (You & Team Members)
A small test group of 5-10 to try signing in and registering
A small test group of 5-10 to test out matching and scheduling
5. User Training
Owner: Both (Your Participants & Together)
Prior to the launch of your program, a Together IM will host Platform training for users to go through important steps to ensure success: creating a profile, registration, matching and more!
6. Launch Your Program
Owner: You
If you've gotten this far, there is not much left to do but click send on that email! We would love to be there for your first launch, so reach out to your dedicated Customer Success Manager if you'd like some support.
7. Post Launch
Owner: Both (You and Together)
At this point, your program is active, participants begin matching and everything is running like clockwork! Don't forget to check out these amazing resources for Maintaining Your Program.
You will also have the chance to connect with your Customer Success Manager to leverage reporting and gathering program stats if applicable.
8. Share with your Network
Owner: You
Don’t forget to celebrate a bit! Lots of our customers post on Linkedin & share with their networks the great work they are doing with mentorship. It shows that you, and your organization, are leaders in the mentorship space & are supporting your employees. I’ve attached a little social post example if you want (+ it would help us at Together as well!) We've seen this come from personal accounts or corporate accounts. Make sure to tag @TogetherSoftware :)
Bonus: Resources & Marketing Materials
Promoting to your Organization: How to Market your Mentorship Program
Webinar: Keys to Great Mentorship
How-To Videos for Users: See Video Playlist on how to Register, Match & Schedule on Together
Have more questions? Submit a request here and let us know how we can help!