Ensuring that your program can be experienced by all of your users in the language of their choice is important. At Together, we offer the ability to internationalize your platform by translating it into other languages (Enterprise plans only - fees are charged on a per-language basis).

Is content automatically translated via Chrome/Edge?

No, we handle all our content translations in-house rather than relying on browser-based translations. This approach is particularly beneficial as it supports optional human translations, providing a level of nuance and accuracy that automated systems may not achieve. Additionally, it gives our admins the flexibility to edit and customize translations as needed.

What about email communications?

The email content is translated based on the user's language preferences, as per their settings, and is not translated by the user's browser. Additionally, admins have the option to preview these translations before the emails are sent. This feature ensures that our communications are both personalized and clearly understood, enhancing the overall user experience.

In this article, we will focus on five main aspects of translations:

1. Enabling Translations
2. Adding Languages
3. Editing Translations
4. Reporting on Translations
5. Importing Phrases

Enabling Translations

If your organization is interested in enabling translations, you will first need to let us know by submitting a request here. Under your organization settings, within the Languages tab, you will see a page that looks like this prior to translations being enabled:

Once we have enabled translations for your platform, you will have the ability to add languages and edit translations under the Languages tab:

Add a Language

From the Languages tab, you will be able to select from a variety of different languages from the add language dropdown:

If you do not see your desired language on the list, please contact us by filling out a request here.

Once you select your language, you will see a popup asking you to confirm this action. To finalize the addition of this language, click the blue Add Language button

• Important: please note that adding a language could add extra service fees if it is not already included in your plan.

After you have added the language, you will see it listed on the Languages page, along with the number of phrases that have been machine translated:

If you need to delete a language, you may click the Remove button beside the language in this list at any point:

Editing Translations:

If you need to make any changes to specific phrases, you can do so by first clicking on the Edit translations button beside the language you need to translate the phrase for:

You will be presented with a table containing all of the translated phrases for your organization's edited content. Phrases that are used throughout the app and are not editable will not appear in this table and cannot be edited.

From this table, you may click on the pencil icon () along the right-hand side of the table to make any changes to the translated version of the phrase:

Once you have made your change, be sure to click the blue Save button:

After you save your change(s) the new translated version of the phrase will appear within any editable content containing that phrase on the platform.

Reporting on Translations

If you ever need to send a list of your translations to others (i.e. another admin, a translator, etc), you can do so easily by exporting the list of your current phrases from the table.

To do so, simply click the Export button along the upper right-hand side of the table. This will export a CSV copy of the table for you to share:

Importing Phrases

To import a list of your own translated phrases, you can do from with the Import CSV feature.

Note: we currently support .csv, .tsv, and .txt files with any set of columns as long as it has 1 record per row.

Within your file, we recommend you include 3 columns:

• Phrase: the phrase in English
• Translation: the translated version of the English phrase
• Language: the language that the translated phrase is written in

To upload your file, you can click on the Upload data from file and select your csv/tsv/txt file containing those 3 columns:

Alternatively, you may also manually enter your data or paste it from your file into the 3 columns highlighted below:

Once you finish submitting your upload/data, it will begin to appear in the translation table. To verify it is appearing correctly, simply use the Search button () to try searching for one of your new phrases:

Once you have finalized all of your work with your translations, you can click the Back or Save & Close button to return to your Languages page:

Have more questions? Submit a request here and let us know how we can help!