Together aims to offer high-quality support for our clients. For more information on the level of support you can expect included with your plan, please refer to the chart below:
| Plan | Support Model |
|
Free |
|
| Professional I & II |
|
| Enterprise |
|
📞 How to Reach Us
You can contact your Together Support team through one of the below channels:
- Self-Serve: Check out our Help Center. This is your guide on how to use Together Software, along with frequently asked questions for admins & users
- Submit a ticket: Issue with the software or have a product request? Click here to submit a ticket, where one of our team members will respond as quickly as we can
- Customer Success Rep: If your plan includes a dedicated Implementation Manager or Customer Success Manager, you can always reach out directly to them.
- General Inquiries/Questions: When you contact Together Support, please share as much context and background information with us - what the issue is, steps you have taken so far, screenshots, etc. This will allow us to diagnose the situation better and direct you as best we can.
📞 Support Holidays
Together Support is not available during the following 2024 holidays:
- New Year's Day: Jan 1, 2024
- Family Day: Feb 19, 2024
- Good Friday: March 29, 2024
- Victoria Day: May 20, 2024
- Canada Day: Jul 1, 2024
- Labour Day: Sep 2, 2024
- Thanksgiving Day: Oct 14, 2024
- Christmas Day: Dec 25, 2024
- Boxing Day: Dec 26, 2024
Have more questions? Submit a request here and let us know how we can help!
Share
Was this article helpful?
Have more questions? Submit a request
Comments (0 comments)