Together Support - Support Model & SLA by Plan

Together aims to offer high-quality support for our clients. For more information on the level of support you can expect included with your plan, please refer to the chart below:

📞 How to Reach Us

You can contact your Together Support team through one of the below channels:

• Self-Serve: Check out our Help Center. This is your guide on how to use Together Software, along with frequently asked questions for admins & users
• Submit a ticket: Issue with the software or have a product request? Click here to submit a ticket, where one of our team members will respond as quickly as we can
• Customer Success Rep: If your plan includes a dedicated Implementation Manager or Customer Succes Manager, you can always reach out directly to them.
• General Inquiries/Questions: When you contact Together Support, please share as much context and background information with us - what the issue is, steps you have taken so far, screenshots, etc. This will allow us to diagnose the situation better and direct you as best we can. 

📞 Support Holidays

Together Support is not available during the following 2023 holidays:

• New Year's Day: Jan 2, 2023
• Family Day: Feb 20, 2023
• Good Friday: Apr 7, 2023
• Victoria Day: May 22, 2023
• Canada Day: Jul 1, 2023
• Labour Day: Sep 4, 2023
• Thanksgiving Day: Oct 9, 2023

Have more questions? Submit a request here and let us know how we can help!