Understanding Match Types in Together

Looking to add different types of matching within a single program? With Multiple Match Types, programs can now support various match processes without requiring users to register for multiple programs. Whether you’re running a mentorship program, facilitating peer connections, or organizing group mentorship, you can now configure multiple match types in a single place.

Previously, each program could only support a single type of matching. Now, admins can set up different match types within one program while keeping the experience structured for participants. This article walks through what match types are, how they work, and how to set up multiple match types in your program.

Introducing Multiple Match Types

With Multiple Match Types, programs can now support a combination of different match types. This means participants don’t need to register for multiple programs to engage in different types of matching.

When creating a program, admins can select multiple match types during setup. Each match type will have its own set of roles, matching logic, and settings, allowing for a more flexible and scalable approach to mentorship and peer connections.

For example, if you want to run a mentorship program and a colleague connect program within the same initiative, you no longer have to create two separate programs—just define both match types under a single program.

When creating a new program, admins can select the match types that best suit their goals. To learn more about creating a program, check out How to Build & Launch your Program.

Multiple Match Types can also be configured for an existing program. Head over to your program's Matching page and click the + Add Match Type button:

To learn more about how role labels work within match types, visit the Matching Settings Overview.

Note: While multiple match types can be added to a program, some limitations exist:

• Only one mentorship, colleague connect, or group mentorship can be included in a single program.
• However, these can still be combined with Coffee Chats for added flexibility.

How Multiple Match Types Work

Once multiple match types are added to a program, all match-related settings, such as Matching Type, Agendas, and Match Health Monitoring, are managed separately for each match type. Users will select their roles for each match type individually, and preference questions at the end of registration will be split based on match type.

Additionally, peer-to-peer matches and mentorship matches will now be displayed separately. Instead of being combined in the same directory, each match type will have its own directory link, keeping everything organized.

To dive deeper into how matching algorithms function within each match type, check out the Matching Algorithm Rules.

What Are Match Types?

Match Types define how participants are connected in a program. Each match type operates independently, with its own settings, roles, and matching logic.

Together supports the following match types:

• 1-on-1 Mentorship – A structured relationship between a mentor and mentee.
• 1-on-1 Colleague Connect – Peer-to-peer connections designed for networking and knowledge sharing.
• 1-on-1 Coffee Chats – Casual, ad-hoc conversations between colleagues to encourage informal connections.
• Group Mentorship – One mentor guiding multiple mentees, often with structured meeting cadences.

For more details on how the matching process works, check out the Match Process Overview.

Key Changes with Multiple Match Types

With this update, there are a few important things to keep in mind:

Mentorship and Peer Roles Are Now Separate

Match types no longer support having mentorship and peer roles in the same match type. If a program includes both mentorship and peer-to-peer matching, these will now be treated as separate match types.

For example, if a program includes both a mentorship match type and a colleague connect match type, end-users will be registered in both the parent program and the individual match types.

The End-User Experience Remains the Same

Even with multiple match types, the registration process stays the same. Users will still register at the program level, and from there, they will be placed in their assigned match types.

Surveys, content, certificates, and events remain managed at the program level, keeping things streamlined. Emails are now split between the program level and individual match types, ensuring that communication remains relevant for participants.

Match health tracking and match funnels are now specific to each match type, meaning admins can monitor performance separately for mentorship, peer connections, or group mentorship.

Managing Matching Questions Across Programs

Matching questions are now shared across programs, making them more flexible and reusable. All questions are now Org-wide Questions, meaning they can be used across multiple programs instead of being tied to just one.

Questions can also be targeted based on role, program, or match type, ensuring that users receive the most relevant questions during registration. However, matching logic remains specific to each match type, so different match types within the same program will still operate independently.

Best Practices for Using Multiple Match Types

To ensure a smooth experience, it’s important to set up your match types correctly from the start.

Set Up All Match Types Before Registration

It’s highly recommended to define all match types before launching registration. If match types are added later, it may cause confusion for participants who have already registered. Setting up match types in advance ensures a seamless onboarding experience.

Consider Launch Timing and Access Control

Match types can be launched at different times and have separate access settings if needed. For example, you might start with a mentorship match type and introduce a colleague connect match type later. This flexibility allows admins to manage rollouts in a way that best fits their program goals.

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