Together aims to offer high-quality support for our clients. For more information on the level of support you can expect included with your plan, please refer to the chart below:
Plan
Support Model
Starter/Pro Lite
Email Support with a 24h SLA/response time commitment
Documentation & self-serve resources included from our Help Center
Integration(s) Email Support
Professional
A scaled onboarding with a dedicated Implementation Manager
5 dedicated Customer Success team hours to assist with your program and any questions you might have
Email Support with a 24h SLA/response time commitment
Documentation & self-serve resources included from our Help Center
Integration(s) Email Support
Enterprise
A higher touch onboarding with your own dedicated Customer Success Manager who will be with you from implementation to post launch
20 dedicated Customer Success team hours to assist with your program and any questions you might have
Email Support with a 24h SLA/response time commitment
Documentation & self-serve resources included from our Help Center
Live + Email IT Support for Integration(s)
Have more questions? Submit a request here and let us know how we can help!
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