As an admin, sometimes you may need to step in and end a user's matching. If you ever need to end a matching, you can easily do so from your Active Matches table.

Accessing the Active Matches Table:

First, sign in as an admin and select the program you wish to end the matching in:

Once you select your program you will be taken to your Program Home Page. On this page, you can click the Active Matches. 

Ending a Matches:

On the Active Matches table, you will see all currently active matches between your registered mentees, mentors, and colleagues depending on your match type. 

Next, find the match you want to end and click on the Action button () near the right side of the table and click Stop Match:

When you go to end the matching, you will see a few options available to you:

• Add a reason: here you can add a note for why you're ending this matching. These reasons can only be seen by other program administrators
• Do not match these users again in the future: enabling this feature will disqualify the matching, which will prevent these users from entering any matches together in this program in the future. Users that have been disqualified from matching will not be able to see each other in the program directory. Note that disqualifications are program-specific, and users can still be matched together in other programs if a disqualification does not exist in the other program(s).
• Notify mentee and mentor: if you leave this feature enabled, both the mentee and mentor in the matching will receive an email notifying them that their matching has ended. If you would rather the users not know, you can uncheck this box.

If you would like to end multiple matches at the same time, you can check off the boxes next to the Mentee column and click on the Perform Bulk Action on Selected followed by clicking the Stop Matching button: 

• Note: All non-completed sessions will be removed (this will not count towards a badge or certificate)
• Note: If the sessions were booked with a calendar integration, ending a match will not cancel the actual calendar invites. 

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