How do I End my Pairing?

1-on-1 Programs:

If you feel that your mentor is not a good fit for you or just need to end your pairing early for whatever reason, you can begin to by clicking the > arrow next to your mentor's name on your home page. However, depending on your organization's setup of the program, you may need to have your request to end your pairing approved by your administrator.

Click on the End Pairing button near the top of the page:

You will be prompted to provide a reason. If you select "Other," please add your reason in the text box provided. You may also checkmark the option "I'd prefer not to be paired again with this person in the future." This information will be passed along to your administrator. Click Stop Pairing when done. 

Feedback to your administrator as well as to your mentor will be requested. Your mentor will be notified of the decision to end the pairing early. You and your mentor will re-enter the pairing pool to be available to pair with another person. 

Group Programs:

In a group program, if you feel that your group isn't the right fit for you, you have the ability to leave the group. However, depending on your organization's setup of the program, you may need to have your request to leave or change groups approved by your administrator first. 

Note: when you leave your group, the program support admin(s) will be notified. 

To leave your current group you can click on the group from your home page and then the Leave Group button:

Have more questions? Submit a request here and let us know how we can help!