It may feel like there is lots to do, but we promise it is not too much! Below is a checklist of all the items you should "check off your list" before launching your program. Work with your dedicated Customer Success Manager if you are stuck or need guidance!

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1. Onboarding & Training

Owner: Together

  1. (Meeting) Intros & Goals Meeting
    • Introduction to your Implementation Manager (IM)
    • Discuss Goals, Key Dates, Milestones, and other technical requirements to kick off the program
  2. (Meeting - Enterprise Only) Admin Training of Together Software
    • Your IM will walk through a 60-minute online training session to train admins to use the tool. At the end of this session, admins will have access to their paid Together account and be equipped with tools and resources to begin building the mentorship program

2. Integrations

Owner: Your IT team

Within the platform, your team will be able to configure all of your eligible integrations under SettingsIntegrations:

  • You may invite your IT Team by clicking on the Invite IT Admins button on this page to assist with the setup.

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3. Building Your Program

Owner: You & Your Admin Team

Congrats! You now have the tools to begin building your first mentorship program on Together. The platform is self-serve and user-friendly. Follow the Launch Wizard by completing each task and pressing NEXT at the bottom right corner. 

For step-by-step guides to build and launch each of our program types, check out our playlists!:

  1. How to Build & Launch an Evergreen Program🌲
  2. How to Build & Launch a Cohort Program 📚
  3. How to Build & Launch a Group Program 👥

Each program type generally consists of these steps:

  • Create the Program
    • Program Name
    • Program Description
    • Program Banner
  • Configure your Questionnaire & Matching Algorithm
    • Review Questionnaire Template & Questions
    • Customize the Questionnaire with organization-specific answers
    • Review Algorithm
    • Add/Remove Additional Matching Rules
  • Refine Program Access Settings
    • Configure program access settings/permissions
  • Customize Emails, Sessions & Resources
    • Review All Email templates; make any changes
    • Review Resources; add & make any changes
    • Review Session Agendas; add & make any changes
  • Finalize Program Settings
    • Confirm Matching Process
    • Choose Program Ending (if applicable)
  • Time to Meet
    • If you are reading this, you've completed Together onboarding and have built out your first program. Reach out to your Together Implementation Manager to review your program with you and to get ready to launch registration!

4. Begin User Testing

Owner: Both (You & Team Members)

  1. A small test group of 5-10 to try signing in and registering
  2. A small test group of 5-10 to test out matching and scheduling

5. User Training

Owner: Both (Your Participants & Together)

Prior to the launch of your program, a Together IM will host Platform training for users to go through important steps to ensure success: creating a profile, registration, matching and more!

6. Launch Your Program

Owner: You

If you've gotten this far, there is not much left to do but click send on that email! We would love to be there for your first launch, so reach out to your dedicated Customer Success Manager if you'd like some support. 

7. Post Launch

Owner: Both (You and Together) 

At this point, your program is active, participants begin matching and everything is running like clockwork! Don't forget to check out these amazing resources for Maintaining Your Program. 

You will also have the chance to connect with your Customer Success Manager to leverage reporting and gathering program stats if applicable.

8. Share with your Network

Owner: You

Don’t forget to celebrate a bit! Lots of our customers post on Linkedin & share with their networks the great work they are doing with mentorship. It shows that you, and your organization, are leaders in the mentorship space & are supporting your employees. I’ve attached a little social post example if you want (+ it would help us at Together as well!) We've seen this come from personal accounts or corporate accounts. Make sure to tag @TogetherSoftware :) 


Bonus: Resources & Marketing Materials


Have more questions? Submit a request here and let us know how we can help!


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