Together Support Overview

Article author
Joey
  • Updated

Overview of Together Support​​

Screen_Shot_2021-07-26_at_3.40.39_PM.png How to Reach Us

You can contact your Together Support team through one of the below channels:

  • Self-Serve: Check out our Help Center. This is your guide on how to use Together Software, along with frequently asked questions for admins & users
  • Submit a ticket: Issue with the software or have a product request? Click here to submit a ticket, where one of our team members will respond as quickly as we can
  • Customer Success Rep: Reach out to your customer success rep where we can guide you
  • General Inquiries/Questions: When contacting Together Support, please share as much context and background information with us - what the issue is, steps you have taken so far, screenshots, etc. This will allow us to better diagnose the situation and direct you as best we can. 
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Screen_Shot_2021-07-26_at_3.46.45_PM.png Work hours and Holidays

When you can reach a Together Support agent:

  • Email Support Hours: Together strives to reply to all support emails within 24 hours or better

Together Support is not available during the following 2022 holidays:

  • New Year’s Day: January 1st
  • Family Day: February 21st
  • Good Friday: April 15th
  • Victoria Day: May 23rd
  • Canada Day: July 1st
  • Civic Holiday: August 1st
  • Labour Day: September 5th
  • Thanksgiving: October 10th
  • Christmas Day: December 25th
  • Boxing Day: December 26th

We look forward to helping you throughout your journey with Together!

 

Have more questions? Submit a request here and let us know how we can help!

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