Together Support Overview

Article author
Joey
  • Updated

Overview of Together Support​​

Screen_Shot_2021-07-26_at_3.40.39_PM.png How to Reach Us

You can contact your Together support team by one of the below channels:

  • Self Serve: Check out our Help Desk. This is your guide on how to use Together Software, along with frequently asked questions for admins & users
  • Submit a ticket: Issue with the software or have a product request? Click here to submit a ticket, where one of our team members will respond as quickly as we can
  • Customer Success Rep: Reach out to your customer success rep where we can guide you
  • General Inquiries/Questions: When contacting Together Support, please share as much context and background information with us - what the issue is, steps you have taken so far, screenshots etc. This will allow us to better diagnose the situation and direct you as best we can. There are two main ways to get in touch with us for general inquiries/questions: 
    1. Email: support@togetherplatform.com. Please note, technical issues may require research and are best addressed through email instead of chat
    2. Chat: send us a chat on the bottom left corner of your Together app. This is the quickest & easiest way to get in touch with us

Screen_Shot_2021-09-20_at_2.23.18_PM.png

Screen_Shot_2021-07-26_at_3.46.45_PM.png Work hours and Holidays

When you can reach a Together Support agent:

  • Email Support Hours: Together strives to reply to all support emails within 24 hours or better
  • Live Chat Support Hours: 8AM-5PM EST Monday-Friday

Together Support is not available during the following 2021 holidays:

  • New Year’s Day: January 1st
  • Family Day: February 15th
  • Good Friday: April 2nd
  • Victoria Day: May 24th 
  • Canada Day: July 1st
  • Civic Holiday: August 2
  • Labour Day: September 6th
  • Thanksgiving: October 11th
  • Christmas Day: December 25th
  • Boxing Day: December 26th

We look forward to helping you throughout your journey with Together!

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