When Together is integrated with Absorb LMS, Absorb acts as the system of record for user identity, access, and administration in Together. From an IT and integrations perspective, this setup functions similarly to an HRIS-style integration, where user and permission changes made in Absorb automatically sync to Together.

This article explains how user provisioning, admin permissions, visibility rules, and authentication work when Absorb LMS is connected to a Together organization.

For an overview of the mentorship experience in Absorb, including how learners access mentorship, see Mentorship.

How User Sync Works Between Absorb LMS and Together

With the integration in place, Together does not manage users independently. All user lifecycle actions originate in Absorb and are reflected in Together automatically.

User Provisioning and Lifecycle

Absorb controls when users are created, terminated, or removed in Together.

User Creation

• Users created in Absorb are automatically created in Together in near real time (typically under 5 seconds).

User Deletion and Termination

• When a user is deleted from Absorb, the user is marked as terminated in Together.
• If a user has not registered for a mentorship program and has no data in Together, the user is immediately deleted from Together after being deleted from Absorb.
• This automatic deletion does not require review or manual action in Together.

For more information about reviewing and managing terminated users in Together, see How do I Review Terminated Users.

Manual User Management in Together

• Users cannot be manually added or deleted directly in Together.
• All user changes must be made in Absorb and are synced to Together automatically.
• Admin permissions must be configured in Absorb and are synchronized to Together as part of the integration.

Admin Permissions and Role Assignment

Admin permissions for Together are configured in Absorb and synchronized to Together. Admin roles cannot be assigned or modified within the Together application.

Absorb Permissions That Control Together Admin Access

Together admin access is tied to the Mentorship > Modify Permission setting in Absorb.

Based on how Account > Admin > User Management is configured in Absorb, admins are assigned one of the following roles in Together:

• Organization Admin
  • Has access to all programs in Together.
  • Assigned when User Management is set to All.
  • Also assigned when User Management is set to Department and the admin is assigned to the top-level department.
• Program Administrator
  • Can only access specific programs in Together.
  • Defaults to access to 0 programs when first synced.
  • Must either create their own programs or be added to existing programs by an Organization Admin.

Admin Visibility of Users in Together

User visibility in Together is governed by the Admin’s User Management permissions in Absorb.

• Admins can only see users in the Together user table if they have the corresponding User Management > Manage Department permission in Absorb.
• This visibility rule applies to both Organization Admins and Program Administrators.
• The same visibility rules apply when inviting users to mentorship programs.
• If a user registers for a program that an admin has access to, the admin can view full details for that user in Together, even if the admin would not normally have visibility based on department permissions.

Authentication and Authorization

When Absorb LMS is integrated, Absorb handles authentication and authorization for Together.

Together supports any authentication method that Absorb supports. When users sign in to Together, they are redirected to Absorb and authenticate using the method configured in Absorb.

Accessing Mentorship in Absorb

Learners typically access Together through the Mentorship ribbon in Absorb. This ribbon must be added by an Absorb Admin to the appropriate learner homepages. For configuration details, see Mentorship.

Returning to Absorb from Together

In Together, learners can select Back to Learner Dashboard to return to Absorb. This option is available when the platforms are linked through the integration.

Requesting an Absorb LMS Integration

Integrating an existing Absorb LMS instance with a Together organization must be completed by Together Support.

To request the integration, submit a support ticket to Together and include details about your Together organization and the Absorb LMS instance you want to connect.