Questions & Matchmaking:

The first step in your Registration Setup is to configure your Questions & Algorithm. From your Registration (registratio_human_icon_-_dark.png) page, click on the Questions & Algorithm link:

Registarion Page - Q&A.png

You will be taken to the Questions & Algorithm page where you can review each of the different questions and fields that your users will provide information on when they register for your program:

Questions & Algorithm Page.png

There are two types of fields, Organization-Wide and Program-Specific: 

  • Organization-Wide Fields¬†provide a list of pre-set default fields¬†including essential user information such as First Name, Last Name, and Email. These default options are the core components of the standard user information that constitutes user profiles across the platform and¬†is filled by all users when they join Together! Admins can import details or gather them during user onboarding.
  • Program-Specific Fields¬†provide questions based on the template you chose earlier while creating your program, you will see a different set of questions listed here. By default, Together will automatically provide you with a number of different options that you can edit (or remove) if you would like.

Notes: Admins with limited program access cannot create Organization-Wide Fields. Matching logic attached to fields is always program-specific.

Some of the questions you see here are mandatory and must be answered by users, a DEFAULT tag accompanies these questions. The group of users that these questions are asked to is indicated along the left-hand side of the question. For example, the  Role question must be answered by all users, whereas the Capacity question needs only to be answered by your Mentors:

Questions & Algorithm Tags.png

Clicking on each of these questions will expand them to provide more information on what will be asked, along with some settings you can configure further.

  • Note:¬†Some settings will vary depending on the type of question being asked.

Q&A Fields Settings.gif


Adding Fields & Rules

Sometimes you might want to ask your users a specific question or collect a relevant piece of data to use to inform the matching process. To facilitate this, you will need to add a question by clicking on the blue Add button near the top of this page:

Adding Fields.png

This will open a menu where you will see four options: Reuse questions from another program, Import data, Add a program-specific question, and Add an organization-wide question. Click on either Add a program-specific question or Add an organization-wide question:

Adding Fields Menu.png

1. Selecting your question type:

First, you need to decide what kind of field you will want to add. Here we have four options: Goals, Soft Skills, Hard Skills, and Custom field. For my program, I am going to select the Hard Skills field and click the Next button:


2. Configuring your question:

There are a number of key steps to creating and configuring your new question. We will run through each step below:

Select who will be asked this question:

The first step for configuring your question is to select who will be asked this question. By clicking on the drop-down menu, you can select either Mentor, Mentee, or both.

Note: You cannot use matching logic when asking only 1 question to either the mentee or mentor. 

Config Q1.png

Select your question format:

If you would like to arrange your responses in a different method, you can choose between 3 options:

Config Q2.png

  • Categorized
  • Standard List
  • Dropdown

Each method of organizing has its pros and cons. Depending on the type of question you're asking and the number of options you intend on providing, you may find that a Dropdown or Standard List is clearer for your users. Generally, we recommend that for long lists of response options, it can help to display them as a searchable dropdown. When there is some hierarchy (e.g. cities by country) it may help users think through their answers better when they are broken out into categories.

Select your matching logic: 

Here, you will need to determine the matching rule for this field. Here you have a few different options available based on the question type you have selected previously: 

  • No question logic:¬†Responses will not have any effect on matching
  • Overlap between all members: This helps increase match scores for group members.
  • Overlap between mentor and mentee: This requires an overlap in answers to a question between the mentor and mentees.
  • No overlap between mentor and mentee: Avoids overlap in answers to a question between a mentor and mentee.
  • Let users indicate their preference in match:¬†Adds the ability for users to indicate their desired match attributes
  • Matches in certain cases: Requires a mandatory overlap in a specific combination of responses (this would be a required rule for a mentee to join a mentor's group)

Match Logic Groups.png

Each matching rule will work slightly differently depending on how you would like users to match. We will run through a few examples for you to better understand the various types:

  • Overlap between all members: This helps increase match scores for group members by introducing a scoring condition, which means you will not be able to set the Match Strength to "A Must." For example, I might want the users in a group to have the same type of coding language skills.
  • Overlap between mentor and mentee: This requires an overlap in answers to a question between the mentor and mentees and is considered an eligibility rule. This could be useful in cases where you might want your mentor and mentee in a group to share a similar set of skills.
  • No overlap between mentor and mentee: Avoids overlap in answers to a question between a mentor and mentee and is considered an eligibility rule. This could be useful in cases where you might want your mentor and mentee in a group to have a completely different set of skills.
  • Matches in certain cases:¬†For this rule, I might want users with a specific hard skill to only be able to match with users who reported they have a set of specific hard skills. For example, I want mentees with "Marketing Placeholder 1" to match with mentors with only "Sales Placeholder 1" skills:

Config Q4.png

  • Let users indicate their preference in match:¬†in this case, I might want mentors to be asked one question, and mentees to be asked a slightly different question. Typically this would be used to understand what users prefer in a match. For example, my question will ask my¬†mentees¬†"What hard skills would you like to improve as part of this group?", and I would ask my¬†mentors¬†"What hard skills could you help mentees improve as part of this group?"

Config Q5.png

For my program, I am going to keep it simple and select a regular Matches rule (i.e. both the mentee and mentor's hard skills should match):

Logic Select Groups.png

Making changes to your question text:

Here you can edit the text of the question, add an optional description, etc.

First, you will want to determine if you need to make any changes to your question, in my case, the question "What are your hard skills" should work well for both mentees and mentors. If you want to add any clarification or instructions to your question, you can also add an optional description by clicking the blue text. This will create a description textbox for you to populate:

Config Q7.png

Configuring your response options: 

Depending on the Question Type you selected in Step 1, you will see a few different options here. 

For my Hard Skills field, I have selected to organize my response options by Category, with individual response options included in each category. I have broken down my Hard Skills into categories mimicking the various business units I care about for my program:

  • To add response options, enter them in the textbox that states "+ Add new option":¬†

Config Q8.png

  • To add additional categories, click the¬†Add Category¬†button:

Config Q9.gif

Next, you can configure the number of responses a user can select. If you would like your users to be able to select multiple options, you can set that value here. Otherwise, if you only want them to be able to choose one option, you can set this value to 1.

In my case, I would like to give my users a few different options to select and will set this value to 3 responses:

CVonfig Q10.png

Additionally, you can give your users the ability to add their own responses to the question by toggling the button located under the "Can add custom options" section: 

Config Q11.png

Lastly, you can select whether or not a response is required for this question by toggling the button located under the "Response Required" section:  

Config Q12.png

Selecting your question's visibility:

When creating a new question, you can determine who will be able to see this information on other users' profiles. Here you have two options:

  • Visible to everyone:¬†Participants and admins can see this field on their profiles.
  • Visible to admins and mentors:¬†Only admins and mentors can see and use this information.
  • Visible to admins only: This is typically used for more sensitive information that you would like to collect, but not made available to other users to see on a person's profile. Examples could include: pay grade, address, etc.

For my Hard Skills question, I am going to make this information visible to everyone:

Config Q13.png

Once you have successfully configured your question, click the Next button to proceed: 

Note: If you have set your Matching Logic to "No question logic" you can click the Finish button to create your new question.

3. Setting the Match Strength:

The final step in this process is to decide how much you want to prioritize matching users based on this field. You can always edit a field's match strength later on even after registration launches, however, it is best to decide before matching begins. 

When deciding on your matching strength, you have two main options:

  • A must:¬†If this rule is not met, users will be prevented from being able to match
  • Priority levels:¬†Depending on the priority of this field, you can choose how to weigh this matching field relative to other matchmaking fields. Options include:
    • High priority
    • Medium priority
    • Low priority
    • Custom priority:¬†With a custom priority, you can enter a specific value (ex: 5). Values above 5 will be treated as a step above "High priority", and values less than 1 will act as a step below "Low priority.¬†

For my Hard Skills field, I am going to set it as High Priority in order for users to be matched together.

Once you have decided on your matching strength, be sure to click the blue Finish button in the bottom right-hand corner to finalize your new field!

Match Strength.png

Once you have completed the setup for your field, you will see it appear alongside your other fields back on the Profile & Matching page:

Add Field Complete.png



To continue building your Group program, head over to Step 3 - Advanced Matching - Groups


Have more questions? Submit a request here and let us know how we can help!


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