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Support Model & SLA by Plan

An overview of the support model and response time commitments included with each Together plan.

Written by Keagan McMahon

Together aims to offer high-quality support for our clients. For more information on the level of support you can expect included with your plan, please refer to the chart below:

Plan

Support Model

Starter/Pro Lite

  • Email Support with a 24h SLA/response time commitment

  • Documentation & self-serve resources included from our Help Center

  • Integration(s) Email Support

Professional

  • A scaled onboarding with a dedicated Implementation Manager

  • 5 dedicated Customer Success team hours to assist with your program and any questions you might have

  • Email Support with a 24h SLA/response time commitment

  • Documentation & self-serve resources included from our Help Center

  • Integration(s) Email Support

Enterprise

  • A higher touch onboarding with your own dedicated Customer Success Manager who will be with you from implementation to post launch

  • 20 dedicated Customer Success team hours to assist with your program and any questions you might have

  • Email Support with a 24h SLA/response time commitment

  • Documentation & self-serve resources included from our Help Center

  • Live + Email IT Support for Integration(s)

Have more questions? Submit a request here and let us know how we can help!

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