Logging In When Associated with Multiple Organizations

When you log in with an email tied to multiple organizations, the process is straightforward and ensures security and the correct access is provided.

During the initial login, you'll enter your email and password as usual:

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Next, you'll get to select your organization: After successfully logging in, if your email is linked to multiple organizations, you'll see a screen asking you to select the organization you want to access. This ensures you're navigating into the correct workspace. Click the 'Sign In' button on next to the organization you'd like to log in for:

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What Happens After Selecting an Organization?

For organizations that only require an email+password, you'll be automatically signed in.
For organizations with Single Sign-On (SSO) enabled for added security, you'll proceed to authenticate with the SSO method they've set up. This might mean entering additional credentials specific to that organization’s SSO provider:

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Switching Between Organizations Post-Login

Switching between organizations after you're logged in is just as simple. Click on the organization logo at the top left corner of your screen. Here, you’ll see the option to switch to your other organizations:

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Note: Depending on the selected organization’s login protocol (email+password or SSO), you may need to log in again using the appropriate method.

Joining New Organizations

One important thing to remember: if you're already a member of one organization and want to join another, you can't sign up independently or create a new trial for yourself. An admin of the new organization needs to add you to their user table first. Once added by an admin, you'll be able to log in and access the new organization with your existing email.

Multi-Org Log-In: Key Considerations for Admins

1. Organization Isolation

Our platform treats each organization as a separate, isolated entity. This means:

  • Data Separation: No shared data or fields across organizations. Information such as names, titles, or photos remains confined within each organization. This approach upholds data privacy and integrity across different entities.
  • Individual Registrations Required: Users joining a new organization must register within that environment, filling out any organization-wide fields once again. This ensures each organization maintains its unique set of data and user profiles.

2. Billing Implications of Cross-Organization Participation

A user active in multiple organizations impacts billing as follows:

  • Separate Billing: If a user participates in matches across different organizations, they will be considered an active user for each and billed accordingly to each organization's account. This ensures that each organization's usage and participant engagement are accurately reflected in billing.

3. External Signups and Multi-Organization Users

Organizations with the 'Allow external signups' feature enabled may encounter limitations when dealing with users in multiple organizations:

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  • Manual User Addition Required: The login and access link feature will not work for users associated with multiple organizations. To grant access, admins must manually add these users to the organization's user table. This step is crucial to ensure proper access permissions and security measures are maintained.
  • Invitation Restrictions: Similar restrictions apply to the 'Allow users to invite other users to the platform' setting. Users in multiple organizations might not use this feature seamlessly due to the isolated environment policy. Again, manual addition by an admin is necessary for these cases.


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