What is domain white labeling?
Customers may wish to replace domain references of togetherplatform.com with their own domain. This includes:
- The web URL the mentoring application is accessed from, e.g. my.togetherplatform.com becoming mentoring.yourcompany.com
- The transactional email for mentoring actions like “New mentee request” or “Join the new mentoring program” from @togetherplatform.com becoming @email.mentoring.yourcompany.com
How is white labeling done?
White labeling requires modifying your DNS records, so make sure this is acceptable for your organization before considering the next steps. Once you have decided to white-label the mentoring domain, you will need to
- Provide a subdomain hostname for the application, e.g. mentoring.yourcompany.com
- Provide two sender values for the ‘from’ field of transaction emails: emailSendName <emailSendAddress@email.mentoring.yourcompany.com>. The emailSendName is the superficial display name of the sender, and the emailSendAddress is what comes before the @. The domain will be @email.subdomainHostName
Submit a request to us here, and we will provide you with DNS records to enter into your registrar. These will include the following:
- TXT record for your root domain, e.g. yourcompany.com, to verify you own your site
- TXT, CNAME, and MX records to send mail on your behalf and perform spoof prevention
- Records to host the web application on the subdomain, e.g. mentoring.yourcompany.com
Once these are complete, reply back in your original request to us and we’ll confirm a successful white-labeling procedure.