The following article will help you understand what how to interpret the reports in Together Platform.

Date Ranges

Reports about Registrants and Sessions will always respect date filters. This is because a User can only transition to "Registered" once (and can't "unregister"), and a session can only transition to "Completed" once (and can't be "un-completed"). 

In contrast, reports about Matches and Matched Users will indicate whether they respect date filters. A match can transition between "Active" and "Ended" multiple times in a given period. Similarly, a User can transition between "Matched" and "Unmatched" multiple times in a given period. Because of this, there may be multiple meanings to what "Matched" means in a given period. Let's use an example:

• Matched Users: This could mean currently matched users or users who were ever matched in that period. The latter is always a larger number. 
• Matches: This could mean currently active matches or matches that were ever active in that period. The latter is always a larger number. 

Your reports will use the "Current active" Users and matches unless it explicitly says you're viewing across a date range.

Data Refresh Intervals for Reports

Reports in Together under Reports have their data synced once per day. Reports are updated every 2 hours between 6AM - 8PM local time. Other tables and reports outside of the Reports area of Together sync their data in real time.

Refresh times are approximate, data will be refreshed within 30 minutes of the target time.

Downloading Report Data

When accessing reports in Together, individual data sets can be downloaded using the Drill function.

1. As an Admin, navigate to Reports.
2. Select the metric you want to download, and click Drill.
   
3. Select Download.
4. On the final modal, select All possible results under Row limit to ensure all records populate in the resulting file.
   
5. Click Download in the above modal.